Col
& Marj Drewitt
"Trains for the Garden" ABN 95 566 865 338 Mobile Phone 0419 504 432 Email:admin@trainsforthegarden.com Warranties and Refunds Special note regarding the purchase of Lgb Points Please note that Lgb points are
compatible with Lgb & Piko and Bachmann
Locomotives and rolling stock. However, problems
may occur, when running locomotives and carriages
with Fine-Scale Wheels. Under these circumstances,
no warranty is available from the Lgb
manufacturer. In addition, points and other
specialty track items that have been screwed down
to your layout are not covered by warranty,
as this is considered to be a modification to the
points. By using screws to fasten
points down, will put them out of Gauge. To avoid this situation Points
should be allowed to 'float' between the track
going into and out of the points.
PLEASE NOTE THAT ANY
WARRANTY IS GIVEN AT THE DISCRETION OF
THE MANUFACTURE. ANY RETURNS MUST BE
ACCOMPANIED BY ITS ORIGINAL BOX AND PACKAGING,
Our
Refund Policy All
new goods sold are covered by a manufacturer’s
warranty. All products are checked prior to
being sold and leaving our shop. This includes
track, Locomotives transformers and
controllers. Items
that are not quite right, and second-hand items
sold on a commission basis, are sold without
warranty. They are sold ‘Buyer Beware’ and there
is no refund, swapping or exchange on these
products. It is the responsibility of the
purchaser to choose wisely. New
Goods sold, must be used in accordance with the
relative instructions, and with attention to
adequate maintenance. They may only be
used for their intended purpose or what they
were made or described to do. All
goods are supplied to the purchaser with a
personalized invoice, relative to the
items sold. Any
refund can only be made to the original
purchaser of the item. Prior to returning faulty
goods covered by warranty, we must be
notified before any attempt is made by the
purchaser to return the faulty goods. In the
event of a refund, it is the customers
responsibility to ensure that any goods or
products are packed carefully, and that they are
returned with the original invoice
in their original manufacture’s
carton. The goods returned must
match the description on the relative invoice. We do
not give a refund for goods damaged in
transit. It
is the responsibility of the purchaser to
insure the value of the goods in transit, in
order to cover any loss or damage through
Australia Post or a relative freight courier. A
refund will only be issued in the form of which
the original payment was received. That is, if
the payment was made by a Credit Card then the
refund will be to that specific card. Direct
Credits will be paid back the account from which
the original payment was made. Cash refunds will
only be for proven cash purchases and in person
only. Refunds
may also be made in the form of a store credit
or by direct credit to the customers account. With goods sold and covered by manufacturer’s warranty, consultation may need to be made with the manufacturer relative to the faulty item, prior to any refund.
All refunds are time sensitive and will be considered in line with statutory obligations. Items returned or intended to be refunded that fall outside a reasonable time frame may still be eligible for repair or replacement under the manufacturer’s warranty. All goods and products intended to be refunded or for which a refund is sought must be sighted, checked, inspected and reviewed by us before the matter of refund will proceed. We have the right to refuse a refund, if after you have made the purchase have a change of mind, or if you have discovered that you can get the goods cheaper elsewhere. We do not
give a refund for goods that are of saleable
quality or fit for their intended purpose, or
where a defect has been brought to the buyers
attention, or where the product have
been damaged by using them in a way they were
not meant to be used.
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